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The Microsoft Platform – A Solid Foundation For CRM

As you’ve been learning more about Microsoft Dynamics CRM, you have no doubt read or heard that one of the key benefits of this customer relationship software system is that it works like and with...

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What’s In It For Me? 5 Reasons You Should Attend Convergence If You Are...

Convergence (April 24-27th in Atlanta) is the premier Microsoft Dynamics event that brings customers, partners, team members and industry experts together.  So what does it have to offer someone like...

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SalesForce.com vs. Dynamics CRM – Which Platform Gives CRM A Stronger Leg To...

We’ve previously set up a comparison between the two leading CRM software solutions, Microsoft Dynamics CRM and SalesForce.com.  However, one of the greatest differences between these two CRM systems...

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SugarCRM vs. Microsoft Dynamics CRM: Which On-Premise Solution Provides The...

Lately, I have been seeing more and more of SugarCRM in the marketplace.  It makes sense.  After all, when money is tight, many organizations look for the lowest upfront cost instead of the product...

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Free Features of Microsoft Dynamics CRM You Shouldn’t Forget About

Microsoft Dynamics CRM has a rich feature set and reasonable pricing structure that has helped it become a leader in the Customer Relationship Management software market.  However, no product is...

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Maximizer CRM vs. Microsoft Dynamics CRM: Which Solution Provides Maximum...

Side-by-side comparisons of CRM software can be a great tool for organizations trying to find the right solution with the right feature set for their business.  Focus Research recently released just...

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What Do Leading Customer Service Contact Center Solutions Have in Common?

Once a year, Gartner uses their Magic Quadrant to compare the customer service interaction capabilities of a number of CRM solutions and rank them as leaders, challengers, niche players, or visionaries...

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When It Comes To CRM, Microsoft Has Its Head In The Cloud

If you are trying to decide whether to invest in an on-premise CRM solution or an on-demand solution, it might be a good idea to see where your software vendor is focusing their attention (and R&D...

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Microsoft Dynamics CRM Leads the Pack for Midsized and Large Businesses

Microsoft Dynamics CRM was ranked as the strongest customer relationship management software solution for both midsized and large businesses by Forrester Research.  Their annual Forrester Wave charts...

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What’s Taking Shape for the Next Generation of Microsoft Dynamics CRM Cloud?

Today, at Microsoft’s Worldwide Partner Conference, Stephen Elop officially introduced Microsoft Dynamics CRM 2011 (formerly codenamed “CRM5”).  Starting with Microsoft Dynamics CRM Online, Microsoft...

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4 Reasons to Consider a Switch from Salesforce.com to Microsoft Dynamics CRM

If you currently have a Salesforce.com implementation that is not fulfilling your business needs, there are a host of other options available to you.  Microsoft Dynamics CRM Online provides a...

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Where to Find CRM Customer Reviews

In a day and age where you can find feedback on the quality and user experience of virtually any consumer product, it is becoming more and more natural to seek out a reference in the early stages of...

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Is Integrating a New CRM Solution With Your Current ERP System Worth the...

As you are searching for a customer relationship management (CRM), one thing to keep top of mind is how it will work with your current business management solutions, including your enterprise resource...

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A Peek into the Future of the Microsoft Dynamics CRM 2011 Outlook Client

One of the greatest benefits of any Microsoft Dynamics solution is the native integration with other Microsoft systems.  This is especially true for Microsoft Dynamics CRM.  Not only does Dynamics CRM...

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Make Your Business More Dynamic with Microsoft CRM

It’s not a secret that in the ever evolving business world, it is imperative for organizations to stay agile so that they can adapt to the changing marketplace and continue to thrive.  However, finding...

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Improve Your Customer Service, Improve Your Customer Retention

Everyone knows that customer retention is essential for an organization to succeed.  How you hang on to your customers and keep them coming back isn’t always as cut and dried.  According to the annual...

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6 Ways Microsoft Dynamics CRM 2011 Qualifies as a Gartner Strategic Technology

Based on their research, Gartner analysts revealed their Top 10 Strategic Technologies for 2011 at their Gartner Symposium/ITxpo in October.  In order to qualify as a strategic technology, the trend or...

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xRM and SharePoint: Bridging the Gap Between Collaboration and Task Work

One of today’s greatest business challenges is how to be more customized, more rapid, and more engaged with your customers while still driving down transaction costs and associated overheads.  Solving...

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Microsoft Dynamics CRM 2011 Cloud version Now Available!

After months of waiting, the cloud version of the new Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM Online, is now available in 40 markets and 41 languages. The over 500 enhancements and numerous...

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Get Personal with Microsoft Dynamics CRM 2011

Any CRM software solution is only beneficial to the degree that it is adopted and used.  With the release of Microsoft Dynamics CRM 2011, Microsoft has taken great steps to make sure that the solution...

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4 Ways Microsoft Dynamics CRM Enhances Sales Productivity Through Better...

In a day and age where potential customers have access to unprecedented amounts of information quickly and easily, it becomes increasingly important for your sales professionals to also leverage...

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CRM Hits the Mark for an Ideal Microsoft Dynamics Solution

In their keynote address at the recent Convergence conference, Microsoft CEO, Steve Ballmer, and VP of Microsoft Business Solutions, Kirill Tatarinov, stressed that the goal of all Microsoft Dynamics...

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Dynamics CRM 2011 Offers Big ROI in Short Time

As a CRM software partner, we like to talk about the benefits of a customer relationship management solution.  We like to explain how a new system like Microsoft Dynamics CRM 2011 can: Save you time...

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Dynamics CRM More User Friendly than SalesForce.com – Independent Research Study

The independent research organization, Nucleus Research, has seen the CRM software market grow increasingly more competitive as many highly customized on-premise deployments are reaching the end of...

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Microsoft Dynamics CRM vs. Oracle: According to the Analysts

Several times a year, leading analysts at organizations like Gartner and Forrester release their comparative studies of all customer relationship management (CRM) software solutions in a particular...

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For SFA –Dynamics CRM is a Leader and Visionary

According to Gartner researchers, more and more organizations are evaluating sales force automation (SFA) software solutions not only for opportunity management, but also for sales effectiveness and...

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Is Dynamics CRM Too Big for My Business?

No matter what you do or how long you’ve been doing it, every business has customer or contact data that you need to manage to maintain relationships and win sales.  That means that any business,...

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Is a New CRM Deployment a Good Investment?

Whether you have been using a CRM solution for years and are looking for something with expanded functionality or you are considering CRM for the first time, you have to determine if the project cost...

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How to Build a Business Case for CRM

You’ve figured out that some of the issues your organization is facing could be solved by a CRM solution and you know that CRM delivers a high ROI.  You may even have a CRM solution picked out already....

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New Integration Option for Microsoft Dynamics CRM with SYSPRO

SYSPRO, an ERP software vendor, announced that they have become a reselling partner of Microsoft Dynamics CRM and that they have an integration path to create a total business solution with their...

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Your Customers Are Empowered, Are You?

Now more than ever, new customers are coming to you knowing a good deal about your organization and capabilities.  This knowledge gives them the power to set their own expectations for you and how you...

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Resellers Choose Microsoft CRM – Why You Should Care

When the 16,000 votes from over 500 resellers were counted, Microsoft Dynamics CRM was revealed to be the favorite CRM software solution in Canada, winning the eChannelNEWS’ Reseller Choice Award.  Why...

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The Emergence of the Distributed Workforce

Business operations for many of today’s companies have spread far beyond the four walls of the ‘main office.’ Innovative strategies that leverage the latest technology have created a prolific trend...

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Dynamics CRM and Office 365 Pack a Powerful Punch Together

We do a lot of talking about the power of Microsoft’s business management solutions, like their customer relationship management system, Dynamics CRM...

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3 Ways to Get Great ROI from Dynamics CRM

Before you invest in anything, you want to know that it’s going to be worth it.  CRM software is certainly no exception.  Fortunately, there are a few ways to feel secure that you will get a great ROI...

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How to Be Part of the 15% of CRM Users Who Are Satisfied

When you start a CRM implementation project, you count on reaping benefits from your people using the system to its fullest potential.  In order for people to adopt and use your solution, they need to...

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When You’re Ready for CRM, Get a Solution That Fits

Your customer relationships are a vital part of your business success.  Keeping track of customer details is an important part of providing long-term (and loyal) customers with what they want, when...

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Get the Most Out of Your Sales Pipeline

Sales managers often neglect their sales pipeline by not effectively managing it or using it to its full potential. The end result of this is that revenues decline. An article, "How Small Changes in...

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5 Characteristics of Top Salespeople

Top-performing salespeople get more sales, cost effectively and in less time than their colleagues do. Top salespeople have five characteristics that set them apart from others. They: Set big goals...

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10 Questions to Ask a CRM Provider

A successful CRM system starts with understanding the processes that you want it to improve. For this analysis, it is important that someone at your company looks at your business operations as a...

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13 Reasons Why You May Not Need CRM

Most everyone in marketing, sales, and customer service is aware of CRM (Customer Relationship Management). Many CEO's managers, and salespeople are reaping CRM's benefits -- increased profits, lower...

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Don’t Over-Communicate with Marketing Automation

Managing marketing campaigns, building templates and landing pages, tracking results, and reviewing website visits can be a bit overwhelming. With hundreds or thousands of leads to manage, how do you...

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Forgetting CRM Software is Like Forgetting the Turkey on Thanksgiving

Every year our phones start ringing the Monday after Thanksgiving. The message - can you help us pull together our data for getting out our holiday cards? Over the years I have come to believe that...

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Why CRM Gets a Bad Reputation

A successful CRM system starts with an understanding of the processes you want to improve. Automation, such as CRM, won't fix an inefficient process. For this analysis, it is important that someone at...

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Is an Integrated Marketing Automation and CRM System Right for You?

Marketing Automation software serves a company's marketing department beyond what a CRM system does, and a CRM system serves sales and other departments. When integrated, Marketing Automation and CRM...

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How CRM Helps Marketers Make Sense of Big Data

The problem with business data today is that it’s big – and it’s getting bigger.  According to an article on the Huffington Post by BrightEdge CEO and Founder, Jim Yu, 92% of the world’s data was...

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Don’t Get Left Out of the Loop – Get Into the New Sales Cycle

Now more than ever, the customer has the power in their buying cycle. With a limitless supply of information and digital media platforms available to them, they are empowered to interact with companies...

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Buyers Involving Sales People Later in New Buying Cycle

It’s true when they say “the only constant in life is change.” This applies to every aspect of business including when it comes to your sales cycle. Consumers today have virtually unlimited access to...

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How Does One Best Evaluate / Justify a CRM System Investment?

Most software ROI calculations are built off of two tenets: sell more or cut cost. The problem that most organizations run into is that they have no solid numbers to address either; “sell how much...

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CRM is Key to Getting, Growing and Keeping Customers

Customer Relationship Management, or CRM, is the backbone of any business.  That sounds like a bold statement, but it is true.  Think about it:  when you bought goods or services you might have done so...

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